Get help
How to open a support ticket, what to include, and how we reply.
If the docs didn't fix it, ask us. We're a small team and we read every ticket.
Open a ticket
- Sign in at
dash.pressconduit.com. - Click Support in the left sidebar, then New ticket.
- Choose what it's about. If it's about one of your sites, pick it from the list.
- Write what happened and attach up to three screenshots.
You can open a ticket here.
What to include
Your account email, the site address, and what you were trying to do when it went wrong. That one habit saves a full round trip. Include any error message word for word, and a screenshot if you can.
How we reply
- You'll get an email when we answer. You can reply to that email, and your answer lands on the ticket.
- You can also read and reply on the ticket page in your dashboard. New replies show up there on their own, so you don't need to refresh.
- If the problem is fixed, you can close the ticket yourself.
Agency accounts are marked as priority automatically.
Not signed in?
If you can't log in, use the contact form and we'll help from there.
Phone and calls
We don't offer phone support by default. Email keeps a record for both of us. If something needs a call, we'll offer one.
Feature requests
Yes, please. We build PressConduit on our own client sites, so requests from real work shape what we build next. Open a ticket and choose Feature request.